Troubleshoot your YouTube live stream

If you're having problems with your YouTube live stream, use the troubleshooting tips below. In addition to these tips, you can always post in our YouTube assist forum or check out our listing of known issues.

You get an error starting your encoder

If you're using a 3rd party encoder

To fix information technology, get a new stream central in Live Command Room and update your encoder.

  1. Go to YouTube Studio.
  2. To open up Live Control Room, from the pinnacle right, click Create and thenGo Live.
  3. From the left, Stream.
  4. If this is your first live stream in Live Control Room: Edit your stream and click Create stream.
  5. On the bottom correct, re-create the new stream key, and and then paste it into your encoder.
  6. When y'all're ready to stream, outset your encoder to go live.

If you're logging into YouTube from a 3rd political party streaming software and are not using a stream key

Contact the software'southward support squad for more information. They may demand to update their software to work with YouTube Live.

Review reported errors on your stream

Live streaming issues can vary depending on how many viewers are reporting errors with your live stream. You lot can see the number of viewers and the number of reported errors in your alive stream metrics.

1 viewer is reporting an error

  • There is likely a problem with this viewer's computer or internet connection.
  • You can suggest that they try viewing or connecting to your stream a different fashion.
  • Ask the viewer for the steps they're using to run across the error, and check if y'all come across it likewise.

Many viewers - using ane internet connection - are reporting an error

  • There is likely an result with the viewers' shared network.
  • You can inquire the viewers to cheque their cyberspace connection and network wellness. They should take the capacity to view multiple streams - east.g. ten users watching 10 streams requires 10x the entering bandwidth.
  • Enquire the viewer for the steps they're using to see the error, and check if you come across it too.

Make sure your live stream encoder is working

A alive stream encoder is the app, program, or tool y'all can use to capture and shrink your alive stream. Yous can apply the steps below to troubleshoot some problems that may occur with your encoder.

  1. Make sure you are using the latest version of your encoder software. If not, update your encoder to the latest version.
  2. Check the look and sound of your stream directly in the encoder.
    • If your stream looks or sounds bad: There may be a trouble with the quality of your audio and video sources routed to your encoder. Yous can wait for encoder errors on the live dashboard, check the CPU load on your encoder, or endeavor to find audio or video issues in your local archive file. If y'all don't see whatever problems, you may want to try streaming using a unlike encoder.
    • If your stream looks and sounds healthy: There may be an consequence with your outbound internet connection. Endeavor the next step below.
  3. Test the strength of your outbound internet connection.
    • Exam your internet connectedness: Visit speedtest.net to examination the speed of your internet connection.
    • If you observe issues with your internet connection: Contact your isp to troubleshoot.

Report a problems

If yous continue to accept bug with your alive stream, yous can written report a bug to let our team know.

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